Email notifications are enabled by default. You can disable them in your notifications settings. When enabled, GitBook will send one email per notification type. This will go to the email address of your personal account.
As with every delivery, there's always a chance of not receiving the email. Possible reasons include but are not limited to:
Our email ends up in your spam or caught by another protection mechanism.
The email has bounced many times and as a result it got blocked by SendGrid (which is the service we are using to send out those emails).
A temporary delivery problem that will resolve on its own.
Wrong expectation about the notifications you should be receiving.
Wrong expectation about the email address we would be sending the notification to.
What you can do:
Check your spam or other protection mechanism and make sure our email address is not blocked on your end.
Wait it out if you know there's a temporary issue with your provider.
Check your settings and make sure the Email channel is enabled for the notification type that you are expecting an email about.
Make sure you are checking the correct email address. You can see the email address of your personal account in your account settings.
Contact us if all other things fail. Please, include as much information as possible. The email address you expect to receive the notification to, the type of the notification (you can see that in the settings), and the exact link of what you feel should have triggered that notification for you.
For each channel (Email, App) you can configure which notifications to receive. You can choose to turn them all off if you need to be more focused for a period of time.
We send out notifications for the following areas, and we'll be adding more: