Intercom

Last updated 5 months ago

The Intercom chat widget will help your customers to reach you when they have questions or troubles.

What it is

Intercom makes it really easy to communicate with your users. This integration adds the Intercom chat widget to your app.

Setup

The setup of the Intercom integration only requires your "Application ID". You can find this identifier in your Intercom settings ("Settings > Installation").

The application ID should be entered in the integration settings of your space:

Troubleshooting

The chat widget doesn't show up

First of all, the Intercom chat widget is only displayed for readers. It'll not be shown to your team members (writers and admins).

The Intercom chat widget will not appear on your GitBook, if the domain has not been whitelisted. See "Whitelisting the domains you use with Intercom" for more informations.

Finally, the widget may not show up for users with Ad blockers, see "Why am I missing users that are showing up on my own system?".

The Intercom widget doesn't match my GitBook colors

GitBook doesn't configure your Intercom messager to match your space configuration. But you can customize the Intercom messenger right from the Intercom settings, see "Customize the Intercom Messenger (basics)".