FAQ

1
Last updated 7 days ago

Common questions about GitBook and the new version

Can I use my previous GitBook.com account ?

Yes, you can login using the same credentials you used on legacy.gitbook.com (email/password, Google or GitHub login).

Can I migrate over our GitBook.com content ?

Yes, see the detailed page:

How can I report bugs ?

Bugs should be reported using the Intercom messenger widget available from your dashboard or from www.gitbook.com. In order to get the best help possible, please provide as much context on how you encountered the bug. Steps to reproduce the issue are even better.

How can I request features ?

If you think a feature is missing or should be improved, head to https://gitbook.canny.io/feature-requests. Search for an existing request for the same feature and upvote it, or create a request. Providing relevant use-cases, or user-stories, with screenshots is the best way to make your feature accepted.

Can I integrate GitBook with my Git repository ?

For now, we only support GitHub synchronization. We do not support other git hosting services, like GitLab. The content on GitBook is still always backed-up and versioned. In the future, we will offer export of your content as a git repository. Your content will always be available to export in different format, so it is never locked on our platform.

Does GitBook exports to PDF ?

The new version of GitBook no longer supports exporting to PDF and other ebooks format. A lot of rich-content does not translate well from the Web to PDF. GitBook will expose a developer API for people to consume and extend their content. It is not excluded that someone build a PDF export tool using the API, but it will not be officially supported.

Offline access is a different matter, and if relevant, we might implement it officially in the future. It will just not be in the form of a PDF export.

Where does GitBook store user data ?

All user data and content is stored in the US on Google Cloud.

Some content (e.g: HTML pages) may be cached by our CDN in other countries to improve end-user performance.