FAQ

Who is behind GitBook?

We are a small distributed team building the future of work documents. You can read more about us on our About page. πŸ€—

Where and how is my data stored?

All user data and content is stored in the US on Google Cloud.
Some content (e.g: HTML pages) may be cached by GitBook's CDN in other countries to improve end-user performance.
Learn more about where GitBook is hosted on our security FAQ.

Do you provide annual pricing/contracts?

GitBook offers monthly and yearly plans. You can read everything about plans and pricing in the the pricing section.

Can I receive my invoices via email?

GitBook's billing is powered by Stripe, and you can access and download invoices directly from the Billing tab in your organization's settings. You can update your details any time there as well.

How can I reset my password?

Please note, if your account was created after October 10th 2021, it doesn't have a password. You should be able to log in by requesting a magic link:
  1. 2.
    Enter the email address associated to the personal account you had signed up for
  2. 3.
    Click Continue
  3. 4.
    Click Send a link (make sure you check your spam folder)
If you do want to reset your password:
  1. 2.
    Follow the Forgot your password? link at the bottom of the page
  2. 3.
    Enter the email address associated to the personal account you had signed up for
  3. 4.
    Click Send a link (make sure you check your spam folder)

Why do you need my phone number?

To create and confirm your account, you may be requested to verify your phone number with a verification code sent on your mobile phone.
This extra security step has been set up for several reasons, but the most important one is to limit spam and scam content on GitBook. Unfortunately, malicious users and bots are trying to use GitBook to host unauthorized content. To limit this behavior, you may need to verify that you are a real human.
Your phone number will only be used for this authentication step and you will never receive any further communication on this channel.

What browsers are supported by GitBook?

GitBook supports the current versions of Chrome, Firefox, Safari, and Microsoft Edge.

Does GitBook support RTL languages?

We have RTL support in mind, but it's not yet ready. For now, only paragraphs and headings will automatically detect RTL text and adapt its layout. Lists and other content blocks are not aligned properly. Also, you may have noticed a poor font quality being used for your language.