FAQ

Who is behind GitBook?

We are a small french team based in a beautiful city called Lyon, just hours from the French Alps! You can read more about us on our About page.

Where and how is my data stored?

All user data and content is stored in the US on Google Cloud.

Some content (e.g: HTML pages) may be cached by our CDN in other countries to improve end-user performance.

Learn more about where GitBook is hosted on our security FAQ.

Do you provide annual pricing/contract?

We do offer monthly and yearly plans. You can read everything about plans and pricing in the the pricing section.

Can I receive my invoices via email?

All invoices are automatically send to the email address you added to your organization's billing settings. You can update our details any time there as well.

How can I reset my password?

You can reset your password via the following link: https://app.gitbook.com/forgot. Make sure you use the same email address you used when you signed up.

How can I request features?

If you think a feature is missing or should be improved, head to https://gitbook.canny.io/feature-requests. Search for an existing request for the same feature and upvote it, or create a request. Providing relevant use-cases, or user-stories, with screenshots is the best way to make your feature accepted.

How can I report bugs?

Bugs should be reported using the messaging widget available from your dashboard or by sending an email to support@gitbook.com. In order to get the best help possible, please provide as much context on how you encountered the bug.

Tips: Explaining steps to reproduce the issue, adding screenshots with the error message and screenshots of your console panel (⌘+⌥+J on Mac or Control+Shift+J on Windows, Linux, Chrome OS) will help our engineering team to better identify the issue you're facing.

Why do you need my phone number?

To create and confirm your account, you may be requested to verify your phone number with a verification code sent on your mobile phone.

This extra security step has been set up for several reasons, but the most important one is probably to limit spam and scam content on GitBook. Unfortunately, malicious users and bots are trying to use GitBook to host unauthorized content on our platform. To limit this behavior, we need to verify that you are a real human.

Your phone number will only be used for this security step and you WON'T receive ANY further communication on this channel.

What browsers are supported by GitBook?

We design GitBook to support the latest web browsers. We support the current versions of Chrome, Firefox, Safari, and Microsoft Edge.

Does GitBook support RTL languages?

We have RTL support in mind, but it's not yet ready. For now, only paragraphs and headings will automatically detect RTL text and adapt its layout. Lists and other content blocks are not aligned properly. Also, you may have noticed a poor font quality being used for your language.