Billing FAQ

What payment methods do you accept?

We use Stripe's localised payment methods in an effort to support the most common payment methods for our users globally. You will be able to view the options supported in your geography in the checkout flow when you upgrade your account. Credit cards (Visa, Amex, Mastercard) are supported across all geographies.

Can I change my billing method to invoicing?

Payment by invoice is currently only available on our Enterprise plan. All other plans must be paid be credit card or other localised payment methods offered by Stripe.

Why is there a platform fee in the Pro plan?

The monthly platform fee gives you access to many features that aren't available on the Free and Plus plans (like SAML SSO and Visitor Authentication). It also allows us to keep the per user price lower so that it's easier to scale knowledge sharing across your team. If you're not sure about choosing the Pro plan, we designed the Free and Plus plans to make it easy and affordable to get started with GitBook and only upgrade when you see the need to.
The platform fee is flat, which means it doesn't go up as you add more users to your organization.

When I invite a new member into my GitBook organization, when will I be charged?

GitBook's pricing is based upon the number of members in an organization, and our pro rata billing policy helps to ensure that you pay for the correct usage. For monthly plans, you can add or remove members at any time and the change to your bill will be included on your next monthly invoice. For yearly plans, the same applies — however, if your pending charges exceed a certain amount, we'll invoice straight away. (There are more details on the specifics of that in our billing policy.)
It is important to note that you won't go through another checkout process when adding a new member to your organization.

Do you provide annual pricing/contracts?

GitBook offers monthly and yearly plans. You can find out more on our pricing page.

I have paid for annual plan. Why did I receive another invoice?

This happens when you have added extra users since subscribing to an annual plan. Each user (regardless of their permission level) is considered a paid seat. Read more about how we work out the outstanding fees in our billing policy.

Can I get a refund?

As per our terms of service we do not offer refunds. However, if you believe you have been charged in error, please contact the support team.

Do you offer any discounts?

You can get 2 months free by subscribing to our annual plan! We do not offer any other discounts at this time.

Can I amend my billing information?

Yes, you can! To do that, please head to the organization settings page, then click on the billing tab. From there, you can amend the billing details.
Please ensure your billing information is correct before you pay for a subscription. We are unable to change details on already paid invoices.

Can I receive my receipts via email?

GitBook's billing is powered by Stripe, and you can access and download invoices directly from the billing tab in your organization's settings. You can update your details any time there as well.
No, removing the "Powered by GitBook" link is not an option that we provide.